HANE — Support

Contact us

For help with the HANE mobile app, account access, billing questions about the app itself (if applicable), or to report a bug or security issue:

Channel	Details
Email	cas@thronis.com

We aim to respond within 2–5 business days. Include your account email (never your password) and, if relevant, your device model and app version.

What HANE is

HANE helps families, couples, and roommates manage shared household money: wallets, transactions, categories, budgets, goals, subscriptions, debts, analytics, and exports. Data is stored in your account and shared with members of households you join or create.

Common topics

Sign in and registration

Use the email and password you registered with.
If you cannot sign in, check that you are using the correct email and that caps lock is off.
Password reset may not be available in all app versions. If you cannot access your account, contact support@hane.app.

Creating or joining a household

Create household: you become admin and receive an invite code to share.
Join household: ask your household admin for the invite code and use Join household during setup.
If you left a household and were the only member, that household and its data may have been removed. You can create a new household or join again with a code.

Changing language or currency

Open Settings (from Profile or Household area) to change language or default currency.

Push notifications

You can turn notifications on or off in Settings → Push notifications. If notifications do not arrive, check system notification permissions for HANE and that you are signed in.

Offline use

Some actions (such as adding a transaction) may be queued offline and synced when you are back online. Use Settings → Flush sync to retry pending items manually.

Exporting data

Use the Export feature in the app to download household data (e.g. CSV) where available.

Deleting your account

Profile → Delete account permanently removes your HANE account and profile. Depending on household membership, shared data may remain with other members or be deleted if you were the only member. This cannot be undone.

Reporting security issues

Please report suspected vulnerabilities to support@hane.app with the subject line Security. Do not post account passwords or full payment card numbers in email.